Shipping & Returns

Section 1

Free Shipping

Orders below $35 will incur a shipping fee, which will be calculated and displayed at checkout before you complete your purchase.

Free shipping applies to standard delivery within the contiguous United States. It does not apply to international orders or expedited shipping options.

Section 2

Order Processing Time

We process orders on business days (Monday through Friday, excluding federal holidays).

• Orders placed before 3:00 PM EST will ship no later than the next business day, provided the item is in stock.
• Orders placed after 3:00 PM EST will ship no later than the second business day.
• Orders are not processed or dispatched on Saturdays or Sundays.

We guarantee fulfillment and handoff to the carrier within two business days from the time your order is placed. Once your order has shipped, you will receive a confirmation email with tracking information.

Section 3

Fulfillment & Split Shipments

To reduce delivery times and get your order to you as quickly as possible, some orders may be fulfilled from third-party warehouse locations in addition to our primary facility. This means:

• Your order may arrive in multiple shipments, each with its own tracking number, shipped from different locations.
• Items within the same order may be delivered on different days, depending on stock location and carrier routing.
• You will receive a separate shipping confirmation email with a tracking number for each shipment.
• There is no additional shipping charge for split shipments — the shipping fee (if any) is calculated once at checkout for the full order.

If a shipment is missing or has not arrived within the estimated delivery window, please contact us at help@foodtolive.com and we will investigate promptly.

Section 4

Shipping & Delivery Time

Estimated delivery dates are provided at checkout once you enter your shipping address. Delivery times vary based on your location and the carrier selected for your order.

We currently do not offer overnight or expedited shipping. All orders ship via standard service.

We cannot guarantee exact delivery dates. Any transit times provided by Food To Live or our carriers are estimates only. Carrier delays due to weather, volume, or other factors are beyond our control and do not qualify for refunds of shipping fees.

Section 5

Carriers

We ship using the following carriers:

Our logistics team selects the most suitable carrier for each order based on package weight, delivery location, and efficiency. We are unable to guarantee the use of a specific carrier.

If you have a carrier preference, you may note your request in the "Additional Notes" field when placing your order. We will do our best to accommodate your preference, but cannot guarantee it.

Section 6

International Shipping

For international shipments, Food To Live uses UPS Worldwide international services and USPS Priority Mail International. Shipping costs are calculated at checkout based on carrier tariffs.

Duties, Taxes & Customs

All goods are shipped "Duties and Taxes Collect," meaning the recipient is responsible for all import-related charges, including:

• Customs duties and import taxes
• VAT or GST where applicable
• Brokerage and customs clearance fees
• Any carrier-imposed accessorial charges

Food To Live does not estimate, pay, or assume responsibility for any duties, taxes, or customs fees applicable outside the United States. These charges are determined by the destination country's customs authority and are solely the responsibility of the recipient.

The recipient is responsible for understanding and complying with all import requirements of the destination country. Food To Live is not responsible for delays caused by customs processing or for packages refused or returned due to customs issues. Return shipping costs for refused or undeliverable international orders are the responsibility of the buyer.

Section 7

Returns & Refunds

If you are not satisfied with your order, we are here to help. Please contact our Customer Support Team and we will work to resolve your concern.

Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be initiated within 30 days of the order date.
• The product must be in its original, unopened packaging. We cannot accept returns of products whose original packaging has been opened or tampered with.

Returns and exchanges may be subject to a restocking fee depending on the nature and circumstances of the return.

How to Return

Refund Details

• Refunds are issued for the product cost only. Original shipping fees are non-refundable.
• For orders below $35, the original shipping fee is non-refundable even if a return is accepted.
• Refunds will be issued to the original payment method.
• Please allow up to 10 business days for your refund to appear after we have processed your return.

Section 8

Damaged or Incorrect Orders

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can make it right.

When contacting us, please include:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item and packaging

We will review your claim and, where confirmed, offer a replacement or full refund at no cost to you. Shipping fees for damaged or incorrect orders are fully refundable.

Section 9

Contact Us

For any questions about shipping, delivery, or returns, our Customer Support Team is happy to help.